The Patient Experience at Carolina Eye Prosthetics

Expertise and empathy in your prosthetic eye journey

Whether you’ve recently had an eye surgery, or have been living with eye loss for quite some time, it can feel like you want to be done with the hard parts of the whole experience. Now, as you think about getting a prosthetic eye, you want a place where expertise is felt — and you know you’ll be cared for.

Here at Carolina Eye Prosthetics, we want to give you the best kind of support in your prosthetic eye journey.

Ready to learn more?

As you consider the best prosthetic eye services, we invite you to discover our CEP services and contact us to get all of your questions answered.

The Environment

Inviting Spaces

Comfort and care is a top priority for us. From the reception and waiting area to the consultation rooms, you’ll find a warm, inviting environment where you’ll feel relaxed and comfortable.

Caring Experts

The ocularists and staff at CEP understand where you’re coming from — and they’re ready to listen. Here, we want to learn about your journey and how we can support you along the way.

Positive Experience

Many patients have shared their wonderful experiences in our center. We take so much pride and delight in seeing their transformation, and hearing how they felt more confident after having their prosthetic eye.

“The experience that patients have with CEP is unmatched. There is so much care that the team takes in making the patient feel welcome, comfortable, and confident in the experience they have.”

-Karen, CEP Patient

Your questions, answered.

Do you have any questions about custom prosthetic eyes, scleral shells, or want to get to know our team? We’re willing to help! Schedule a call with us today at our toll free number: 1-877-763-9393.

The Process

As a patient, you probably have many questions about the process of getting a prosthetic eye. How long does it take? What are the steps? Does it hurt? Here at CEP, you and your needs are the priorities for our team. The process below will give you a clearer sense of what you can expect during an appointment with us.

Step 1: Welcome

We take hospitality seriously! When you first arrive for your appointment you can expect us to be there to greet you and help you feel comfortable as we take care of updating your patient information.

Erika with patient
Step 2: Fitting

Before one of our board-certified ocularists begins the fitting process, they will take some time to check in with you. How are you feeling? Do you have any questions we can answer? 
Once you are ready, the ocularist will spend the next 1-2 hours hand-sculpting a completely customized wax model for your beautiful new scleral shell or prosthetic eye. This is not a painful process! In fact, most patients feel relaxed and start to enjoy the excitement as their prosthetic starts to take shape.

Step 3: Take a Break

After your fitting session, it is a great time for you to take a break for 1.5-2 hours while our team gets ready for the next step in the process. Our office is located in Burlington, NC, and has some of the best small town southern charm you could expect to find anywhere! Grab some lunch, relax, or take a quick tour of our downtown. We have the best recommendations on tap for all our clients.

hand painting prosthetic eye
Step 5: Painting

When you get back, this is where things truly start to get fun and exciting for patients. We have already taken the time and expert attention to sculpt and fit your prosthetic to the exact shape and contours of your eye socket. That is why it will fit and feel so great. 

Now, we take the same amount of attention to detail and hand-paint your prosthetic eye. No one has your exact eye shape or color, but our artists can match your other eye perfectly in a way that will look amazing and help you feel so confident about your appearance!

Step 6: Curing

After we have put the finishing touches on your new custom artificial eye or scleral shell, it needs to cure. This part of the process takes another 1-2 hours, so this will be your second and final break of the day.

Step 7: Delivery

Once the prosthetic is cured, it’s yours! The fact that we can provide such a highly customized service for our clients in a single day is just one of the reasons that clients choose Carolina Eye Prosthetics.

“Carolina Eye Prosthetics immediately gives you a sense of confidence that you are at the right place and that they are there to help.”

– Grandmother of Eloise, CEP Patient

The CEP Experience

Watch this video and get to know our ocularists, their dedication to serving our patients, and the wonderful patient stories of transformation and joy.

Take the Next Step

Give us a call to hear more about how we’ll guide you in your prosthetic eye journey. Learn all about our staff, facilities, and how you can get started today.